I have answered phones for a tenant's rights hotline for years, and ERAP was indeed a clusterfuck, but also an immensely important lifeline. One important point here in NYC is that having a pending ERAP application functions as a temporary defense in an eviction proceeding in housing court, even for people who applied after the money ran out. So that's kept a lot of people in their homes.
I have answered phones for a tenant's rights hotline for years, and ERAP was indeed a clusterfuck, but also an immensely important lifeline. One important point here in NYC is that having a pending ERAP application functions as a temporary defense in an eviction proceeding in housing court, even for people who applied after the money ran out. So that's kept a lot of people in their homes.